Zendesk

// about Zendesk

Zendesk is a leading customer service platform that manages support tickets across email, chat, voice, and social media with AI-powered triage, routing, and automated responses. Its Zendesk AI uses generative AI to draft agent replies, suggest the right macro, and automatically resolve common questions without human involvement. Customer experience teams at over 100,000 companies use Zendesk to scale support quality as they grow.